Privacy Policy

Effective date: October 20, 2026. Last updated: October 20, 2026.

Who we are and what this policy covers

Aero Healthcare (US), LLC (“Aero,” “we,” “us”) operates aerohealthcare.com/us (the “Site”). Our address is 616 Corporate Way, Suite 6, Valley Cottage, NY 10989.

This policy explains how we collect, use and share personal information through the Site. It also covers our quote and distributor application forms, our customer portal, our marketing emails, live chat and trade-show contacts.

We sell through distributors, so most people we deal with represent a business. US state privacy laws protect information about business contacts too. This policy therefore applies whether you contact us for yourself or for your company.

Information we collect

We collect contact and business details you give us, information about how you use the Site, and details from partners who refer you.

Information you give us

• Contact details: name, company, job title, email, phone number and business address
• Business details: business type, states you serve, and resale or tax-exempt status
• Quote requests, product interests and order history
• Customer portal login details
• Messages you send through forms, live chat, email or phone
• Survey responses, including entries for any survey incentive

Information collected automatically

• IP address, browser and device type, pages viewed, links clicked and the site that referred you
• Approximate location (state or country), worked out from your IP address. We use it to show the right regional site.
• Recordings of clicks, scrolling and mouse movement, but only if you accept analytics cookies
• Cookie and similar identifiers (see “Cookies, tracking and session recording”)

Information from others

• Distributors and partners who refer you to us
• Trade-show lead scans when you visit our booth
• Advertising and analytics partners

We do not ask for sensitive personal information such as Social Security numbers, financial account numbers or health information. Please do not send it through the Site.

How we use information

We use personal information to serve distributors and customers, run and improve the Site, and market our products.

• Answer questions and quote requests, and review distributor applications
• Process orders and manage customer portal accounts
• Provide support by chat, phone and email
• Send product news, offers and event invitations by email. You can unsubscribe at any time.
• Run trade-show follow-up, customer surveys and survey incentives
• Understand how the Site is used and improve it (with your consent)
• Measure and target our advertising (with your consent)
• Keep the Site secure, prevent fraud and fix errors
• Meet legal, tax and regulatory obligations
• Support a merger, sale or reorganization of our business

We do not use personal information to make decisions with legal or similarly significant effects about you.

Cookies, tracking and session recording

Only essential cookies run until you choose. Analytics, session recording and advertising tools load only after you click Accept on our cookie banner.

You can change your choice at any time on our Opt-out preferences page. We treat a Global Privacy Control or Do Not Track signal from your browser as an opt-out.

Session recording. If you accept, Hotjar and Microsoft Clarity record how you move through our pages, such as clicks, scrolling and mouse movement. We use these recordings to find and fix confusing pages.

Our marketing emails contain small tracking images that tell us whether an email was opened. You can block these by turning off images in your email program.

How we share information

We do not sell personal information for money. We share it only with the parties below.

• Service providers that host the Site, send email, run live chat, store our CRM records, monitor errors and keep systems secure. They may use the information only to work for us.
• Our affiliates. Aero Healthcare companies in Australia and the United Kingdom help run shared systems and marketing.
• Distributors. When you ask where to buy, we may pass your inquiry to a distributor who serves your area.
• Advertising and analytics partners, such as Google and Microsoft
• Authorities and advisers, when the law requires it or to protect our rights, customers or others
• A buyer or successor, if our business is merged, sold or reorganized

“Sale” and “sharing” under state law. Some state laws treat ad and analytics cookies as a “sale” of personal information or as “sharing” it for targeted advertising. In the past 12 months, we disclosed identifiers and internet activity to Google and Microsoft through these tools. You can opt out at any time (see “Your privacy rights”).

Your privacy rights

If you live in a state with a consumer privacy law, you have rights over your personal information. These states include California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia. We extend the same rights to all US visitors.

• Know and access: ask what personal information we hold about you and get a copy
• Correct: ask us to fix inaccurate information
• Delete: ask us to delete your information, subject to legal exceptions
• Portability: receive your information in a usable format
• Opt out of sale, sharing and targeted advertising: use the Opt-out preferences page, Deny on the cookie banner, or a Global Privacy Control signal
• Opt out of marketing email: use the unsubscribe link in any email

How to make a request. Email sales@aerohealthcare.us.com or call 845 618 7037. We will confirm your identity by matching details you give us with our records. We respond within 45 days, and may extend this once by 45 days if we tell you why.

Authorized agents. Someone you authorize can make a request for you. We may ask for signed permission and confirm your identity directly.

Appeals. If we deny your request, you can appeal by replying to our decision with “Appeal” in the subject. We will answer within the time your state law requires. If you disagree, you can contact your state attorney general.

No discrimination. We will not deny service, charge different prices or give a lower level of service because you used these rights.

Financial incentives. We sometimes offer a gift card or prize draw for completing a customer survey. The terms are set out in each invitation. Taking part is optional, and you can withdraw at any time.

California “Shine the Light.” California residents can ask whether we disclosed personal information to third parties for their own direct marketing in the past year.

Retention, security and other terms

How long we keep information. We keep it only as long as we need it for the purposes above or as the law requires. Business contact records are kept while we have a business relationship and for a reasonable period afterward. Order and tax records are kept as long as tax and accounting laws require. Analytics data and session recordings are kept according to each tool’s retention settings.

Security. We use reasonable technical and organizational safeguards, including access controls, encryption in transit and security monitoring. No system is perfectly secure.

Children. The Site is for businesses and is not directed to children under 16. We do not knowingly collect or sell their personal information.

International transfers. Aero affiliates and some service providers are outside the United States, including in Australia and the United Kingdom. When information is transferred, we require it to be protected as described in this policy.

Other websites. Links to distributor or partner sites are governed by their own privacy policies.

Changes. We will update the date at the top of this policy when we change it. We will give more notice for material changes.

Contact us. Aero Healthcare (US), LLC, 616 Corporate Way, Suite 6, Valley Cottage, NY 10989. Email sales@aerohealthcare.us.com. Phone 845 618 7037.

Notice at collection

This table lists the personal information we collected in the past 12 months, using the categories in the California Consumer Privacy Act. We collected no sensitive personal information.

We keep each category for the periods in “Retention, security and other terms.”