Trading Terms and Conditions

All prices on this site exclude VAT which is added at the prevailing rate and at the billing stage.

Price Changes and Product Update
In line with our policy of continual product development, we reserve the right to update products and prices when necessary and without prior notification. We also reserve the right to temporarily or permanently withdraw products from the site.

Payment Terms
The purchasing of products from this site is only available via credit, debit or purchasing card unless you have a pre-agreed credit account. For 30-day credit accounts and payment terms, please contact a member of our Customer Services Team using the Contact Us option above.

Payments are accepted online in GBP (British Pound).

Payment Options

Aero Healthcare accepts the following payments:
• Credit/Debit Card
• Government Procurement Cards
• Cheque
• Direct Debit (details below)

Account: Aero Healthcare Ltd
Sort Code: 40-20-69
Account Number: 30018325
Remittance Advice:

Carriage Charges
All pricing includes freight to a UK mainland address with the exception of any order less than the value of £150.00 exc VAT. Orders below this value will incur a delivery charge of £9.90 +VAT. Delivery to Republic of Ireland will incur a delivery charge of £15.00 +VAT.

Where dangerous goods products are ordered, a dangerous goods surcharge will be added. For carriage charges to Highlands and Islands please contact our sales team on 0845 604 8280 or

Proof of Delivery
Proof of delivery is available on orders and is typically available free of charge. We reserve the right to pass on a surcharge if required. Please contact a member of our Customer Services Team using Contact Us.

Returns Policy
When returning goods, please obtain an authorisation number from Aero Healthcare Customer Service. Only returns authorised by Aero Healthcare will be credited. All returns will be subject to count and inspection upon receipt before the credit is processed.

No claim will be recognised unless made in writing within 14 days of invoice date.

All goods must be in the same condition that they were despatched from Aero Healthcare. No credit will be given on damaged goods.

Claims for missing or damaged goods must be made within 48 hours of delivery.

In cases where goods have been supplied correctly freight on the goods, as well as return freight, will be charged to the purchaser and deducted from the credit amount.

A restocking charge of 10% will be applied based on the order value of the invoice for the goods being returned.

Medicines and pharmaceutical products are non-returnable.

Delivery Times (stock products)

UK Mainland – 1 working day
Northern Ireland – 2 working days
Scottish Islands & Highlands* – 2 working days
Isle of Man – 2 working days
Isle of Wight – 1 working day
Channel Islands – 2 working days

*except post codes IV, KW1-14, PA34, PA37-39, PH19-40, PH41, Sector 4, PH49-50 Delivery for non-stock products will be confirmed at point of order.

Refund Policy
Orders can be cancelled within 14 days of receipt. Goods returned must be returned within 14 days of notification of cancelation and refunds will be processed within 14 days of receipt or returned goods in accord with the returns clause above.

Additional Notes
Above delivery schedules is applicable if order is received before 13:00.

Any purchase order received after 13:00 will require an additional day delivery time.

All orders placed with Aero Healthcare and subsequent deliveries are dealt with in a prompt and professional manner.

Aero Healthcare cannot be held responsible for factors outside its control regarding possible late delivery.

Aero Healthcare commits to maintaining consistency of supply but in the unlikely event of on out of stock status of product, Aero Healthcare will offer the customer an alternative brand supplied at the Aero Healthcare quoted price.

Medicines will only be supplied to correctly authorised and bone fide checked customers.

Password Confidentiality
Aero Healthcare have no access to passwords that have been entered, although they can be retrieved by you on request. It is important that only you have this information and that you keep login and password information in strict confidence. This is you, the site visitor’s responsibility. Further information on our security policy can be found in Privacy Policy.

Retention of Title
Legal ownership of products supplied shall remain with Aero Healthcare Limited until payment has been received in full and cleared funds by our bank.

Whilst great care has been taken in the preparation of this site and its contents, Aero Healthcare Limited cannot be held responsible for errors, omissions or for the accuracy of advice given. All trademarks and copyrights are acknowledged. Copyright of this site including the associated intellectual property belongs to Aero Healthcare Limited. No part of this site can be copied without the prior written approval from the Directors of Aero Healthcare Limited.

Aero Healthcare Ltd (Company Number: 06760143) One The Business Park, Maydwell Avenue, Slinfold, Horsham, West Sussex, RH13 0AS

Further Information…

Find out more about us and our services by calling us on 0845 604 8280 or emailing us at