Product: AHC5001 AEROCOOL (previously known as AEROPLAST) HOT/COLD pack, 320g
Intended use: A reusable HOT/COLD pack intended to apply heat or cold to painful areas of the body.
Batch number: All HOT/COLD packs without an expiry date.
Reason: It has come to our attention that the hot/cold pack pouch material ages over time leading to a significant loss of water from the gel. This causes the gel to become hard and distribute unevenly inside the pouch, therefore, making the product unusable over time. In some cases, if the pouch is heated in a microwave, the fabric might burn and smoke.
Action required: If you are selling or distributing this product, please advise your customers that this product can be used safely for 4 years from the date of manufacture. If you are an end-user, please discontinue using this product after 4 years from the date of manufacture. The date of manufacture of this product can be either found on the front or back as shown above.
If you have any questions with regards to this Advisory Notice, please feel free to contact Aero Healthcare on (02) 6776 7200 or firstname.lastname@example.org.